Customers’ appetite for autonomy is growing. Digital has enabled self-service innovation, whilst voice and intelligent agents are changing the way customers interact with brands and institutions.

In tightly regulated industries where compliance, protection and privacy are paramount, how do you stay ahead? How do you put customers in control and satisfy regulatory requirements? Longer term, how do you move beyond personalisation to deliver the intelligent experience customers increasingly demand?

Join senior peers to share perspectives on how to deliver an effective and intelligent customer experience in a regulated environment.

• What customer behaviours are redefining the approach to digital?
• What are the main regulatory stumbling blocks to an effective customer experience?
• How can you serve the self-service customer and provide greater autonomy?
• How do you balance the demand for personalisation with legislation such as GDPR?
• What governance mechanisms need to be built in to digital strategy?
• How can you use and combine data to deliver a more intelligent experience?
• What are the options to improve the speed and agility of the customer experience?
• New models, platforms and marketplaces - what’s on the horizon for regulated industries?

 In Partnership with: