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Stream 1
Game Plan Boost

Game-Plan Boost is about strategy. With organisations constantly planning the tactics to growth and increased revenue, we examine some of the biggest pitfalls when it comes to growth mindset and how to best avoid them.

In Game-Plan Boost, our expert speakers will prepare you to navigate today's economically and politically disruptive times, while staying ahead of the game and leading your industry pack.

Stream 2
Hacking the Human

Hacking the Human is about consumers. Consumers are a tricky business: they can't make decisions, they have opinions about your ethos, and they don't trust you.

In Hacking the Human, we deepdive into the biggest trends in consumer marketing. With expert tips and problem solving, we explore how to build and maintain strong relationships with your consumers.

Stream 3
Finding the Digital Optimum

Finding the Digital Optimum is about reaching the pinnacle in tech. 41% of businesses today consider legacy technology to be the biggest challenge for them, and yet they rush forward to implement AI and machine learning.

In Finding the Digital Optimum, we look at the biggest pitfalls in tech strategy, and how to build a foundation that will power up new technologies and not hold them back.

Stream 4
Mindset Stretch

Mindset Stretch is about evolving. Huge movements around the world are urgently driving new ideas about sustainability. As a result, businesses that pave the way to a sustainable utopia gain huge traction.

In Mindset Stretch, we trigger the evolving process for your business into new models and product ideas that could provide fresh areas for growth and social impact.


Data Journey

Data problems in businesses are not to do with a lack of it; rather, 45% of businesses are struggling to effectively manage and get the most out of their data. We go on a data journey from the data lake to experimenting with machine learning.

Power Up Productivity

Human productivity can only take us so far. With automation from RPA to artificial neural networks, we have a look at powering through the natural productivity plateau as well as optimising processes for your human workers.

Best Workforce Forward

Several groups are hindered from entering the tech industry, but at the same time, 63% of organisations say that they struggle to get the right skills. We look at the talent deficit within the industry against the talent surplus outside of it, and roadmap solutions for an inclusive workforce.

Experience Economy

"Product" today means so much more than just that. It includes experience, access and personalisation. We take a look at what "product" means to the customer of 2020 and how to best develop the experience to match it.

08:20 - 8:50 Registration & Breakfast

08:55 - 09:00 Good Morning from Nimbus Ninety

Emma Taylor, Founder of Nimbus Ninety

09:00 - 09:15 Retrospect Tech: Lessons Learnt from the 2010s

Looking back at the big trends of the last decade, what did we predict was going to happen? And what actually did? We hear from a foresight expert on how to tell the good predictions from the bad, as we explore the tech that didn't quite make it in the last decade.

09:15 - 09:30 The Entrepreneur's New Clothes

Entrepreneurship culture has changed massively over the last ten years and has become somewhat commoditised. What does this mean for a product, for business, and for the economy? How is it influencing entrepreneurship within large organisations?

09:30 - 09:45 How to be an Innovation Giant

Innovation is not just about having the biggest brains around or being a smaller team; it's grounded in culture. Today, companies put in place a host of initiatives from ping pong tables to digital garages, in order to ignite brain cells. The question is - what works? The answer isn't free beer.

09:45-10:15 Break

10:20 - 11:00 Anomalies of Growth: Where Giants Fell

Growth is a common objective for all businesses, but sometimes the mindset can be toxic for an organisation. We take a look at the common pitfalls of the growth mindset, and how businesses can avoid them.

11:00 -11:40 Lessons from Uncertainty: Responding to Changing Markets

With consumers moving more and more from window-shopping to Windows-shopping, 2019 was a hugely uncertain year for retail. As online growth drives stores to close, disruption rapidly transforms markets and participants must be ready to respond. We look at the most effective ways to condition your reflexes for response in uncertain markets.

11:40 - 12:20 Open Data: Time to Collaborate?

Data sets are some of the most valuable assets to organisations today. What happens when organisations are able to make better decisions using open data? We take a magnifying glass to case studies where open data created new revenue opportunities and bolstered growth.

10:20 - 11:00 It's a Trust Thing...

Consumer advocates represent a powerful, underused marketing channel. However, with only 56% of consumers globally trusting the businesses they interact with on a daily basis, building and retaining trust is the first step to loyalty. Here we present you with a masterclass in transparent consumer relationships that will do the talking for you.

11:00 - 11:40 Confessions of a Generation Z

The UK's Gen Z: one of the most diverse, politicised, informed, media-bombarded generations yet. The oldest Gen Zers are graduating now and entering a consumer base that isn't ready for them. How are you going to attract them?

11:40 - 12:20 The Cognitive Bias Brand: Exploiting Decision Paralysis

Ever been stuck deciding between this jumper and that one? In today's media-crammed world, brands need to reinvent customer journeys to exploit consumers' cognitive biases and how we naturally make decisions. We get some CX experts to examine your customer journeys and re-tweak based on behavioral insights.

10:20 - 11:00 The Legacy Tech Dilemma

Legacy technology holds back businesses from truly competing in their industry. Not only that but it increases operational costs and security risks. But in an age where today's modern is tomorrow's legacy, how can businesses navigate the dilemma of legacy tech?

11:00 - 11:40 Pitching to the Board: Beyond Buy-In

Digital budgets are increasing year-on-year and yet digital projects continue to fail through a lack of executive buy-in. Why are IT functions still failing to gain the trust of the people that matter? We explore how to make the case for new projects that goes beyond buy-in to actually being the answer to strategic issues.

12:05 - 12:45 The Hurdles Before AI

With "data-driven" as the new black, AI can derive new insights about everything from your consumers to your products to your coffee machines. But businesses often leap to AI before they've jumped the hurdles. We take a look at the biggest hurdles to AI, and how to avoid falling over them in your own journey.

10:20 - 11:00 Closing the Loop in Circular Economies

Changing habits of consumers mean changing economies. With the sustainability agenda driving new economic models, how can your business adapt to generate new opportunities for both revenue and product?

11:00 -11:40 Don't Forget to Subscribe: Reinventing Business Models

Are you threatened by a subscription model competitor? Are there ways of taking advantage of such models in your business? We examine some of the most successful and unlikely subscription businesses taking the market today.

11:40 - 12:20 Purpose and Profit: The Promise of B Corps

B corps have self-assigned themselves the mission of building an inclusive and sustainable economy. But what impact is B corp culture actually making on our society? What can we learn from them, and how can their promise be fulfilled using big data and technology?

12:20 - 14:00 Lunch

14:00 - 14:05 Welcome & Introduction

14:05 - 14:20 Don't Drown in the Data Lake

Over 2.5 quintillion bytes of data are created every single day. And yet, 45% of businesses in 2019 said generating insight from data was their biggest challenge. In today's data-driven world, there is a gulf between how much data we have and how much we are using it. It's all too easy to drown in the data lake; we have a look at how to stay afloat.

14:20 - 14:35 New Data, New Meaning

Getting the most out of big data requires the right people skills, the right strategy, and above all, the right technology for your business. We take a look at how to implement and leverage AI-augmented decision making into your organisation to realise new potential.

14:35 - 14:50 What Comes After Machine Learning

All too often, getting machine learning and AI implemented feel like the end goal of data strategy. But today, businesses that want to innovate must look beyond: to experiementation. We hear from an AI expert about how to test and experiment with your machine learning to drive data strategy.

14:50 - 15:20 Roadmapping your Data Journey


15:20 - 15:25 Conclusions & Takeaways

14:00 - 14:05 Welcome & Introduction

14:05 - 14:20 Powering Beyond the Productivity Plateau

Productivity reaches a plateau when workers are achieving their maximum output. However, optimising processes with automation can help you power through the plateau and reach new heights of productivity. We look at the best ways to automate and which tools can help your business.

14:20 - 14:35 Work-Bot Balance

The most coveted balance today is the work-bot balance. While human workers cannot be wholly replaced with bots, automation is needed to optimise. Finding the balance is about building intuitive processes and giving your workforce space to be creative.

14:35 - 14:50 The New Agile

Is agile right for you? Is it right for your project? This masterclass in agile, from an expert who has seen it succeed and fail in a variety of organisations, will help you decide.

14:50 - 15:20 Power Up Productivity


15:20 - 15:25 Conclusions & Takeaways

14:00 - 14:05 Welcome & Introduction

14:05 - 14:20 The Tech Elite: Tackling Inequality

As an industry, technology is populated by the socio-economic elite. Where are businesses inadvertently excluding groups and how can they rectify it? We look at why it's so important to bring diversity into your tech team and the strengths it brings to your business.

14:20 - 14:35 Pinpointing Talent Deficit

"Lack of skills" is a common complaint for many businesses dealing with digital failure. Being able to pinpoint the talent deficit before a project is vital to ensuring the resources are in place to see it succeed. We hear from a talent specialist on how to get the right skills in place, while making the most of the skills you already have.

14:35 - 14:50 The Psychology of Pay Gaps

The gender diversity split in the tech corporate pipeline is alarming: while women make up around half of the entry level tech jobs, they only make up 22% of the C-suite level. We examine the impact of the imbalance on businesses and how to fix it.

14:50 - 15:20 Best Workforce Forward


15:20 - 15:25 Conclusions & Takeaways

14:00 - 14:05 Welcome & Introduction

14:05 - 14:20 Refining Data-Driven Creativity

Great customer experience is hard to create, but the combination of data insights and creativity can drive your business forward. We explore how data insights can shape your CX strategy and help creativity, not hinder it.

14:20 - 14:35 It's My Experience: AI and Consumers

Using someone's first name in an email isn't personalisation. Personalisation is about speaking the consumer's language, but how can businesses do that and come across as genuine? We deepdive into developing real-time response to consumer data with AI that can personalise the experience.

14:35 - 14:50 Product > Experience

With machine learning and augmented reality transforming experience, we hear from some customer experience experts on how products can be developed by CX.

14:50 - 15:20 How to win in the experience economy


15:20 - 15:25 Conclusions & Takeaways

15:25 - 16:00 Break

16:00 - 16:15 Nascent Markets: Tales from the Early Disruptors

Nascent, pre-disruption markets are hard to find nowadays. Ten years ago they were rife, and disruptors in every industry changed how businesses worked. We chat with the early disruptors of transport, media and finance and hear their story of disruption.

16:15 - 16:30 The Populace Pandemic: Mental Health and Social Media

More and more businesses are using social media to reach their consumer base. At the same time, the mental health pandemic has been worsened by social media. Are businesses responsible for addressing this? How can social media be used for cultivate community, not FOMO?

16:30 - 17:00 Humans: What Next?

We've seen where we are now. Where are we going? What's next? The 2020s is said to be the decade of quantum, commercial space flight and extended reality. A collective of visionaries forecast what the next decade holds.

17:00 - 19:00 Drinks, Canapes & Music Reception

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