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Stream 1
Game Plan Boost

The biggest changes in technology and culture today send ripples through the business world. In this stream, we look at the big sea changes for 2020 and beyond, and apply long-term thinking to your business whilst navigating through tech turmoil. Our goal: to boost your game plan with a solid strategy that will withstand the battering of disruption.

Stream 2
Hacking the Human

Humans are the most complex things on the planet: anticipating what they want and what they're going to do next is virtually impossible. We explore how AI can spot the patterns in your unpredictable human consumers, how to get consumers chatterboxing about your brand as well as maximising your human talent. 

Stream 3
Finding the Digital Optimum

We all sit somewhere on the digital continuum: tech giants are steaming ahead, while incumbents struggle to keep up. In this stream, we will close the gap between digital native companies and the rest, by finding that digital optimum for your business.

08:20 - 8:50 Registration & Breakfast


08:50 - 09:00 Good Morning from Nimbus Ninety

09:00 - 09:15 Meet the Change-Makers

We meet some of the new kids on the block: a selection of the most exciting innovators with big stories to tell.

09:15 - 09:30 Tech Cycles: Predicting Pessimism

The tech development cycle is mirrored by a response cycle from consumers. Early development stages spark excitement and optimism; late stages bring pessimism and dystopia. How can you anticipate the tech pessimism in your consumer base and respond to it?

09:30 - 09:45 The Experience Economy

Customer experience is ever tending towards the frictionless, the intuitive, the personalised. Companies that fail to engage their consumers cannot achieve. We take a look at what experience means in 2020 and how commoditising it fits into the value chain.

09:45 - 10:00 The New Smart

From ward to aisle, from health to wealth, from experience to Xperience... when it comes to innovation, the similarities between the public and private sectors are more prevalent than they seem. Two digital leaders with healthcare market experience across the EU discuss how business verticals need to learn from each other, in order to innovate at a huge scale with impact.

10:00 - 10:30 Break

10:35 - 11:15 Long Term vs. Short Term

The lifespan of a large company has collapsed, the saying goes, and organisations ride shorter but briefer waves before collapsing into the surf. How do you plan for the long term in a fast-paced environment? We hear from a strategy guru on thinking bigger picture.

11:20 - 12:00 Your Customers Want Sustainability

 Schoolkids are striking off school; central London has been shut down with protests. Consumers are publicly shaming organisations that don’t align with sustainability objectives. How can you adjust your business to align with what your customers are calling for? We look at how to detox your supply chain.

12:05 - 12:45 Real AI: Servant and Masters

Software is a tool which radically empowers anyone who uses it. But it’s also a tool to manage and control; AI can spot patterns in your underperformance and suggest improvements. How do you implement AI tools in the office without alienating human workers? What are the use cases?

10:35 - 11:15 The New Impatience

Find old films slower than you used to? Struggle to finish book chapters? Welcome to the new impatience. This is the fug of consciousness brought in by modernity. It has specific demands for your customer journeys, your interfaces, and for how you treat your customers.

11:20 - 12:00 The AI Experience

We live in a world of digital tailors: customers present their specific needs and expect them to be met with specific experience. Give your customers the specificity needed to hold their attention, with heightened analytics. In this session, we look at how you can use AI to personalise ahead of the crowd.

12:05 - 12:45 The Chatterbox Brand

What did you do the last time you were excited about something? Did you tweet? Tell a friend? Tell the Facebook world? When excited by a brand story, consumers are your most powerful advocates. We hear from a brand who has harnessed the power of the Enthusiastic Consumer through digital and learn just how they do it.

10:35 - 11:15 Agile or Fragile?

We know what happens with words like “agile”. They become fashionable, everybody follows suit, and people start doing it wrong. Double-check: are you doing agile correctly? And what are the ways you can be going beyond it?

11:20 - 12:00 Cutting Edge Cloud

Over the years, cloud has opened up the space for reams of business models that would not have been possible before. Today, it feels dull, overworked - and, well, a bit nebulous. We hear from a cutting-edge clouder on the cloud innovations of the 20s and where you can be working it into your business model.

12:05 - 12:45 Achieving Sublime Efficiency

If you want evidence that humans are inefficient, look at emails. Think of the time people spend curating beautiful emails to satisfy our sensitive social brains. But is automating always more efficient? We look at the areas that are ripe for automation and those that aren’t.

12:45 - 13:45 Lunch

13:50 - 14:30 Rewiring Attitudes to Lifetime Value

Splitting the year into quarters can have a tendency to split the mindset away from the long-term customer relationship. Much of this is to do with mindset - and learning how to rewire it back towards the lifetime customer relationship can transform your business.

14:35 - 15:15 The Business of Ethics in AI

Google’s AI Ethics Board was dissolved after a week. Everyone agrees that ethics is a crucial part of AI development - but it’s a tricky business. We deepdive into the big AI ethics issues of today, and have a look at pain points of organisations who have struggled on the topic.

13:50 - 14:30 Diverse Workforce = Diverse Innovation

Everyone wants to be seen as “diverse”, “inclusive”, “heterogeneous”. But is it just about filling gender, race and disability quotas? We examine the idea that a diverse workforce leads to innovation that cannot be spawned from homogeneity.

14:35 - 15:15 Workplace Hacks

This session is all about tapping into the goldmine of your workforce’s cognitive capacity - by making your office culture productive, healthy and innovative. And while ping pong tables and free coffee helps, there’s a bit more to it.

13:50 - 14:30 Max Out Your Machine Learning

Machine learning was ranked as the most disruptive technology for 2019 in this year's Digital Trends Report. More companies are implementing machine learning into their data strategy - soon, not having it will leave you far behind. We look at the most effective areas and methods for implementation, as well as scalability in mammoth companies.

14:35 - 15:15 Quantum is Coming...

Experts think that this could be the year of quantum computing. With it comes greater ability in cyber attack tech - will your security team be prepared? Come to hear from the quantum experts themselves, who will give us direction and strategy on how to approach both the opportunity and the threat that comes with quantum.

15:15 - 15:45 Break, featuring Experience 2025 Tech

15:50 - 16:30 Perspectives from 4 Powerhouses

China's Huawei has overtaken Apple as the second largest smartphone company in the world, and Tel Aviv's Silicon Wadi dominates software markets. With Brexit characterising European trading, we look beyond our European bubble to the fastest growing markets in the world.

16:35 - 17:15 Goodbye to Unconscious Bias

Earlier this year, a female NASA astronaut had to give up her place on a space mission because data based only on male astronauts hadn't accounted for her female body in a spacesuit. Data bias has knock-on effects and so we hear from an anti-bias collective on how bias is making certain groups invisible in a data-driven world.

17:20 - 17:40 The Next Decade, Reviewed

“When the car industry says ‘in ten years’, that’s in the next planning cycle. When the tech industry says it, they mean ‘on the edge of science fiction’,” says Andreesen Horowitz partner, Benedict Evans. We take a whistle-stop tour of what the future holds for the tech world.

17:45 - 17:55 Soundbite Takeaways by Chief Disruptor Partners

18:00 - 19:00 Drinks Reception

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