Digital Identity Masterclass 

 Building powerful and personalised digital experiences: unlocking the full potential of customer identity 
 08:30 - 11:30 
 Thursday 24 May 2018 

The Royal Institution, London 

Identity is a critical component of a sophisticated customer experience. Learn how to create a new level of personalisation across digital channels at this half-day workshop.

08.30 Breakfast & Registration

09.00 Introduction

09.05 Interactive session: The taxonomy of identity

‘Who’ or ‘What’ has identity in today’s digital economy?

09.20 A new approach to customer experience: placing identity at the core

As interactions with the digital world increase, identity is at the centre of everything. In this short presentation, Forgerock and Amido will outline the potential for identity management to transform the customer experience.

09.35 Interactive session

Using the points below as a guide your expert facilitators will help you build a roadmap for an identity-centric customer experience.

Issues to address

  • Why is identity important in today’s digital economy?
  • How can identity management drive customer acquisition and seamless digital onboarding?
  • Identifying the pain points responsible for reducing customer loyalty
  • Improving the Single Customer View
  • Progressive Profiling
  • Omnichannel strategy and identity management

Building a roadmap for identity strategy

  • What does ‘success’ in the customer experience look like in your business today?
  • Which areas cause the most friction?
  • Where is the starting point to harness the power of identity to create a personalised experience?
  • Identifying and adopting the right approach to identity management - what are the options, pros and cons?
  • What timeframes can you plan for?
  • What are the common pain points and how can you overcome them?

10.35 Break

10.50 Feedback from interactive session

11.05 Live Demo

11.20 Q&A

11.30 Close

 In Partnership with 

  Amido Black square            ForgeRock_retina_email_bw_logo (002).png


This is a private masterclass for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more

This event is for 24 x C-level, VPs, Directors, and Heads in areas including digital, customer experience, ecommerce, insight, innovation, transformation, security, privacy and loyalty.

Register an Interest