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 How To Excel In The Efficiency Era 

 Leveraging sales order automation for unparalleled customer experience 

Time

 08:30 - 10:00 BST 

Calendar
 Tuesday 11 May 2021 
Location
 Virtual Event - Taking Place on Zoom 

In 2021, digitising and automating processes topped the list of initiatives considered most effective for enhancing the customer experience. As businesses move into the recovery phase from the impacts of the pandemic, modernising and accelerating digital transformation has never been more important when competing for new and existing customers.

However, with reduced cashflow impacting organisations across industries, it is critical to manage demand spikes effectively without increasing headcount. Instead, leveraging automation allows businesses to create efficiencies to drive revenue and strategic growth, as well as allowing customer service reps to focus on value-add tasks rather than repetitive manual data input. But how can sales order automation lead your organisation into an era of efficiency? And how can it solve the shortcomings of RPA?

Join other CX, operations and digital transformation leaders to explore how sales order automation can differentiate you from your competitors and lay the foundations for exceptional customer experience.

08.30 Join

08.35 Welcome from Nimbus Ninety

08.40 How to Excel in the Efficiency Era

Dominic Aelberry, Vice President, EMEA, Conexiom

08.50 The Journey to Exceptional Customer Experience

Steven Taylor, Information Systems Project Manager, Brammer

09.00 Discussion tables 

Share experiences with peers in our facilitated discussion tables to explore how to effectively implement sales order automation for enhanced customer experience. 

  • How has the past year influenced your customer journey and the way your organisation views customer experience?
  • What do you perceive to be your areas of weakness when it comes to customer experience? How do these impact your motivating drivers towards automation?
  • Where do you see opportunities to improve your customer experience? How do these impact your priorities particularly regarding automation and process efficiency?

09.45 Key Takeaways

10.00 Close

 

In partnership with

Conexiom-1-1

 

Speaker - Steven Taylor, Information Systems Project Manager, Brammer

Steven Taylor, Information Systems Project Manager, Brammer

 

 

 

 

 

Speaker - Dominic Aelberry, Vice President, EMEA, Conexiom

Dominic Aelberry, Vice President, EMEA

Dominic Aelberry is tasked with helping continue Conexiom’s expansion and success within the EMEA region. He joined the team with an impressive background of senior leadership roles in technology with an emphasis on cloud solutions, including Upland Software, Dell, IBM and OpenText. Before joining Conexiom, Aelberry was Vice President, EMEA and APAC at Upland Software.

Registration

This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.

This event is for 25 x C-level, VPs, Directors, Heads, Senior Managers and drivers of live projects in digital, innovation, IT, infrastructure, insight, marketing, platform, product, strategy, transformation, workforce, growth, architecture, and automation.

Register to Attend