Despite huge investment, careful implementation and technical expertise, two thirds of CRM initiatives significantly under-deliver. 

Sounds familiar? Join our Recharge CRM Breakfast to pinpoint the problems and get a proper plan in place.

08.00 Arrive - coffee and networking.
08.30 Introduction
08.40 We’re only human: why experience matters

• Bringing innovation to experience
• Disruptors vs disrupted: the technology and mindset making waves
• The future of CRM - what’s on the horizon?

08.55 Interactive session

Guided by expert facilitators, structure solutions by taking a critical look at the big stumbling blocks surrounding CRM. Map and explore the common pain points. Discover their root causes and unexpected knock-on effects.

09.30 Mind the Gap! The 4 pillar approach to closing that gap

• Time for a health check
• Diagnosing the gaps
• Exploring journeys and assessing maturity
• Where to prioritise?
• The Action Plan and (realistic) timeframes

10.00 Recharging CRM: the customer story

10.15 Feedback and top 3 takeaways

10.30 Session ends

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