Smart Retail Works

Insights from The Smart Report Retail

is in flux. Structural change is causing pain for many, profit for some. What is the 'right strategy' when complex technological, economic and social shifts are underway? 

We were joined by leading retailers to explore incisive new research into the retail industry.

Date: Thursday 6 June 2019
Location: The Gherkin, London

DATA ENLIGHTENMENT EVENING

Data power, AI and the future of sales  

Senior members from across industries joined us for a lively evening to discover the path to data enlightenment.

Date: Wednesday 22 May 2019
Location: The Gherkin, London

MOVE TO MULTI-CLOUD BREAKFAST

Leave Legacy Behind - The Road to Dev-ops and Agile 

Senior IT and Infrastructure leaders joined us for breakfast and cutting-edge thinking on how to leave legacy behind.

Date: Thursday 9 May 2019
Location: The Ivy Market Grill, Covent Garden

'Recharge crm' breakfast

Recharge strategy. Get projects back on track.

Senior peers joined us to explore how to pinpoint problems in CRM strategy and get a proper plan in place.

• Date: Tuesday 30 April 2019
• Venue: 1 Lombard Street

CHIEF DISRUPTOR LIVE MARCH 2019

Chief Disruptor is designed to change your perception of what "Disruption" really means. With looming competitive threats, new technologies, and shifting customer relationships, Business, more than ever, has become a game of survival. Now is the time to act: not just to survive, but to thrive through change.

Senior leaders from across industries joined us at our explosive two-day summit packed with interactive sessions, and opportunities to meet the boat-rockers and change-makers responsible for the disruptive climate.

• Date: 18-19 March 2019
• Venue: Business Design Centre

MASTERING DIGITAL PROCESS AUTOMATION

Moving from legacy to digital operations

Senior peers explored the impact of the digital process automation across a range of industries. 

• Date: Wednesday 12 December 2018, 8:00 - 10:30
• Venue: Percy & Founders, London

MARKETING TO THE DATA-CONSCIOUS CONSUMER BREAKFAST

Marketing in a post #DeleteFacebook world

Senior peers explored the impact of the data-conscious consumer on marketing, and the wider implications for customer data strategy.

• Date: Thursday 29 November 2018, 8:00 - 10:30
• Venue: Vinoteca City, London

BUILDING THE DIGITAL EXPERIENCE DINNER

Building intelligent experiences in regulated industries

Senior peers shared perspectives on how to deliver an effective and intelligent customer experience in a regulated environment.

• Date: Wednesday 21 November 2018, 18:30 - 22:30
• Venue: Merchants Tavern, Shoreditch

THE HUMANS ARE COMING... 

Cybersecurity, Risk and Generation Z

Senior professionals joined us to explore why the workforce is different, what new behaviours are emerging and how security strategy needs to adapt.

• Date: Monday 19 November 2018, 18:00 - 21:30
• Venue: The Cavalry and Guards Club, Mayfair

WORK REIMAGINED
Prepare Yourself for the Future of Work

Our community came together with a whole host of experts to define what the future of work will look like.  

• Date: Monday 5 November, 9:00 - 19:30
• Venue: 30 Euston Square, London

INFORMATION SECURITY CHALLENGES IN THE DIGITAL WORKPLACE DINNER 

Identifying the Information Security Challenges in an Increasingly Digitised Workplace

Security leaders came together to explore the challenges and tools needed to create a security strategy that adapts to the complexities of the new world of work.

• Date: Wednesday 17 October 2018, 18:30 - 22:30
• Venue: City Social, Tower 42 , London

CHIEF DISRUPTOR AUTUMN 2018 LAUNCH DRINKS

Don't commiserate the end of the summer. Instead, celebrate the launch of our autumn Chief Disruptor magazine!

We were joined by  panelists Will Hodson and Joanne Roxburgh, as they debated this edition’s theme: ‘The Digital Citizen’. Digital has changed the way we consume public services. It’s changed the way we think of ourselves as individuals, it’s changed the way we act as citizens, customers, and employees.

Will Hodson is co-founder of Lookaftermybills, the automated programme (seen on Dragon’s Den) set to truly disrupt the utilities industry.

Joanne Roxburgh is VP of Academic Services at Higher Education Partners, the online programme that gives access to affordable higher education.

FUTURE OF BRANDS DOES BREAKFAST

The Trends Shaping how Customers will Behave and Buy

Members from a broad array of household brands and retailers explored the world of the future shopper; their behaviour, mindset and the tech that matters.

• Date: Tuesday 2 October 2018
• Venue: Zetter Townhouse, Clerkenwell

FUTURE OF BRANDS DOES BREAKFAST

From Legacy to Disruptor: How to Fundamentally Change your Model and Mindset

 Technology and business leaders from some of the globe's most recognisable brands came together to build a roadmap to deep-level digital change.

• Date: Thursday 27 September 2018
• Venue: The Ivy, Tower Bridge

THE FUTURE OF DIGITAL IDENTITY EVENING 

Identity Management for a Changing World

Over 35 leaders from some of the world's most recognisable brands debated and explored how digital identity is evolving, and innovative approaches to identity management.

• Date: Wednesday 19 September 2018
• Venue: The Ivy, Soho

Future of Brands Does Breakfast

The value-defined customer journey

Senior peers joined together to discuss how to translate identity and purpose across the spectrum of digital experiences?

• Date: Wednesday 11 July 2018
• Venue: The Ivy, Tower Bridge

The Humans Are Coming... 

40+ senior colleagues joined us to explore the new threats that are rapidly emerging and how a deeper insight into human behaviour could reshape security strategy.

• Date: Monday 9 July 2018,
• Venue: The Cavalry and Guards Club, Mayfair

CLOUD STRATEGY DINNER

Rethinking cloud strategy: cutting-edge approaches for cloud migration

13 technology leaders came together to define the route to a successful cloud strategy, how to de-risk complex migrations and learn which approaches achieve results.  

• Date: Tuesday 26 June 2018
• Venue: The Gherkin, The City

Customer Experience and experimentation dinner

Embracing experimentation for rapid innovation in the customer experience era

Members from across industries joined us to explore how a culture of experimentation can thrive in the enterprise.

• Date: Wednesday 23 May 2018
• Venue: Aqua Shard, London Bridge

DIGITAL BODY LANGUAGE DINNER

Getting to grips with human behaviour and digital body language 

Senior e-commerce and marketing leaders from the UK's most recognisable brands explored how understanding your customers’ “digital body language” can help deliver better customer experience.

• Date: Wednesday 13 June 2018
• Venue: Mews of Mayfair, Mayfair

Future of brands evening

The future of brands in a post-truth era

30+ leaders joined us for drinks, speeches and a panel discussion on how, in the post-truth era, brands can demonstrate trust and earn the loyalty of today’s demanding consumer.

• Date: Tuesday 1 May 2018
• Venue: The Soho Hotel, Soho

DIGITAL WORKPLACE DINNER

The evolution of the digital workplace: driving transformation through a user-centered approach

Senior technology leaders joined us to explore the technologies that are radically changing attitudes to work, and understand how to build the digital workplace that enables skills to thrive.

• Date: Tuesday 1 May 2018
• Venue: Mews of Mayfair, Mayfair

Digital Factory Dinner

Optimising digital assets through The Digital Factory

Digital leaders from major brands joined us to explore how to embed operational efficiency across a multi-brand organisation to restore competitive advantage.

• Date: Thursday 26 April 2018
• Venue: The Gherkin, The City

Rocket Fuel

Powering the intelligent and disruptive organisation

With 10 keynote speakers, personalised masterclasses and an expert panel, 200 digital leaders joined us to get to grips the power of data and the potential it holds.

• Date: Monday 23 April 2018
• Venue: County Hall, Westminster

GDPR & Compliance in the cloud dinner

Achieving visibility of  data-related risk 

Security, technology, data and compliance leaders joined us to identify and mitigate data-related risks, without disruption to cloud enabled digital transformation.  

• Date: Tuesday 20 March 2018
• Venue: The Ham Yard Hotel, Soho

Converge 2018

An exploration of the forces shaping digital disruption

We brought together members, disruptors, innovators and partners to explore how to seize the opportunities presented by tech-driven change.

• Date: Monday 5 February 2018
• Venue: Glaziers Hall, London Bridge

Data and Customer loyalty dinner

Harnessing the true power of data to drive deeper customer loyalty

Marketing, digital, customer experience and e-commerce leaders from the UK’s major brands joined us to understand how to turn marketing data into a powerful asset.

• Date: Wednesday 31 January 2018
• Venue: Aqua Shard, London Bridge

digital customer experience and personalisation dinner

The next wave of personalisation: transforming digital customer experience and delivering ROI

We gathered digital leaders to discuss how to truly achieve personalisation in a continually changing landscape of user behaviour. 

• Date: Tuesday 30 January 2018
• Venue: South Place Hotel, The City

Ignite: The Connected Society

Boost productivity, power innovation and propel data driven transformation through cutting-edge approaches to automation

We brought together members, disruptors, innovators and partners to explore how to seize the opportunities presented by tech-driven change.

• Date: 11 - 12 September 2017
• Venue: ETC Venues, Fenchurch Street

Ignite

Platforms, ecosystems and the emergence of 21st Century business models: capturing value, driving innovation and powering growth in the platform economy. 

We brought together members, disruptors, innovators and partners to explore how to seize the opportunities presented by tech-driven change.

• Date: 5-6 June 2017
• Venue: ETC Venues, Fenchurch Street

Google Cloud Summit

The future of cloud is now, at NEXT

We brought together executives, customers, partners, developers, IT decision makers, and Google Engineers to build the future of the cloud.

• Date: 3-4 May 2017
• Venue: Excel, Canning Town

IGNITE

Harnessing the power of the connected consumer: data, technology and organisational change for transformational digital experiences

We brought together members, disruptors, innovators and partners to explore how to seize the opportunities presented by tech-driven change.

• Date: 6-7 March 2017
• Venue: ETC Venues, Fenchurch Street

Palo Alto Panel Discussion

Navigating the digital age: the definitive cybersecurity guide

Members joined us at the Shard to discuss the future of cybersecurity and hear from an interactive panel discussion with industry leaders.

• Date: Tuesday 24 January 2017
• Venue: Shangri-La Shard, London Bridge