Nimbus Ninety Past Events

Humanising Complex Customer Communication

We joined forces with Sabio to explore how high growth businesses merge a fresh approach to employee wellbeing with AI tools to enable integrated desktop experiences for agents. Over breakfast brought together a combination of Nimbus Ninety members, from both customer service and automation backgrounds to debate and uncover how the two can work in tandem to deliver humanised services.

In partnership with Sabio

Date: Thursday 27 January 2022 | Time: 08:45 - 10:00 GMT
Location: Virtual Event

Simplifying and De-Risking Big Data Cloud Migrations

To support Nimbus Ninety members on their migration journey, we hosted a members’ evening on Wednesday 19 January in partnership with Unravel Data, Appsbroker and Google Cloud Partner. Over a delightful selection of wines, we delved into the key pain points members are experiencing and offered expert opinions on how to de-risk the process.

In partnership with Unravel Data | Appsbroker | Google Cloud Partner

Date: Wednesday 19 January 2022 | Time: 18:00-19:45 GMT

Location: Virtual Event

THE JOURNEY TO FRICTIONLESS CX

Digital leaders joined us to explore how to leverage customer identity to strike the balance between delighting and protecting your customers. The discussion focused on best practices for streamlining the digital experience to deliver business impact, and how to strategise to use customer identity to meet regulatory and compliance requirements without adding unnecessary friction.

In partnership with Ping Identity

Date: Tuesday 14 December 2021 | Time: 08:15 - 09:30 GMT
Location: Virtual Breakfast

LEVERAGING AI-DRIVEN INSIGHTS FOR BUSINESS SUCCESS

An organisation’s ability to leverage AI-powered data analytics can really fly once it is in the cloud. In our last episode of this series, we heard from businesses that have utilised AI and machine learning to supercharge their data insights and reduce operational inefficiencies so that they can get back to the seriously value-adding stuff: innovation.

In partnership with Oracle

Date: Wednesday 8 December 2021 | Time: 12:00-12:45 GMT
Location: Virtual Event

EPISODE 2: CLOSING THE TRUST GAP

The stakes are high. One poorly targeted interaction or data breach can undo years of relationship building and lose the hard-won trust of many key customers. So how can brands better manage their data strategy to prevent a trust gap from emerging? We spoke to industry insiders and uncovered how they’ve simplified their customer data to better understand their customers and give them more of the kinds of interactions they value.

In partnership with mParticle

Date: Wednesday 1 December 2021 | Time: 12:00-12:45 GMT
Location: Virtual Event

Super-Powering Application Performance For World-Class Results

Since performance experts don’t scale, organizations can instead develop a testing approach that does scale. The high-quality delivery of an application must become everyone’s responsibility – from the designer, coder, developer, QA tester to the performance engineer – so that teams can collectively design agile, durable software that’s fit for purpose from the start.

Our members enjoyed a complimentary wine tasting experience, and take part in an interactive discussion around the common pitfalls and easy solutions to building a robust performance engineering practice.

In partnership with Tricentis

Date: Wednesday 24 November 2021 | Time: 18:00 - 19:30 GMT

Location: Virtual Event

ACCESSING THE HIDDEN DATA ECONOMY

One of the major barriers to getting value out of data is that many organisations don’t actually know the value of their data. It sits in pockets around the enterprise, inaccessible but with stacks of potential. In our second episode, we investigated how to unlock value from your hidden data in order to drive benefits across the value chain and cultivate a culture of innovation.

In partnership with Oracle

Date: Wednesday 17 November 2021 | Time: 12:00-12:45 GMT
Location: Virtual Event

CHIEF DISRUPTOR LIVE OCTOBER 2021

Members of our community joined us at our first hybrid event, Chief Disruptor LIVE October 2021 for a two-day extravaganza supercharged with brand-new interactive formats. Investigated cross-industry problems and solutions in our Brain Storms panel discussions and put our disruptors in the hot seat with audience quickfire sessions.

In partnership with Tricentis I Ping Identity I Equinix I mParticle I ustwo I Tanium

Day 1: Wednesday 20 October 2021
Day 2: Thursday 21 October 2021
Location: Virtual access: Hopin, Physical access: Millbank Tower, London

DEFENCE IN A COMPETITIVE AGE: FROM CONCEPT TO REALITY

Programme THEIA, the Army’s Digital Transformation Programme, is at the heart of the British Army Land Operating Concept and Army Operating Model. It also seeks to improve the Army’s integration with industry, partners, and allies, underpin its ambitions to be a significant contributor to HMG’s Global Britain strategy, and deliver an “asymmetric Army for the Digital Age”.

On this webinar, we learnt what progress the Army has made on this journey, and what its next steps will be.

In partnership with British Army

Date: Monday 4 October 2021 | Time: 09:00 - 09:45 BST
Location: Virtual Event

THE JOURNEY TO FRICTIONLESS CX

In partnership with Ping Identity

Date: Tuesday 28 September 2021 | Time: 18:00 - 19:30 BST
Location: Virtual Event

From Great to Greater: How The Body Coach is Growing with Digital

For businesses in 2021, sustainable growth is the coveted end game. Members find out how digital products informed by strategic thinking, underpinned by commercial insight, and created with care are driving growth for The Body Coach.

Our fireside session unpacked how ustwo set The Body Coach on a path to expansion and growth by bringing together strategy, design, product and technology teams to drive transformation.

In partnership with ustwo
Date: Monday 5 July 2021 | Time: 13:00 - 14:10 BST
Location: Virtual Event

DRIVING DIGITAL LEADERSHIP

A decentralised approach to infrastructure is vital to power the innovation and connectivity today’s consumers demand. We explore the steps enterprises are taking to harness networks, cloud and data to build digital advantage and forge a path to growth.

We were joined by senior technology peers to explore the principles of digital advantage and how to accelerate digital leadership at this cross-industry event.

In partnership with Equinix
Date: Tuesday 22 June 2021 | Time: 08:40 - 10:00 BST
Location: Virtual Event

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Driving Digital Leadership

Senior technology peers joined us to explore the principles of digital advantage and how to accelerate digital leadership at this cross-industry event.

In partnership with Equinix
Date: Thursday 10 June 2021 | Time: 08:40 - 10:00 BST
Location: Virtual Event

Defence In A Competitive Age: From Concept To Reality

Following opening remarks from thought leaders, this interactive workshop used digital collaboration to facilitate a Lightning Decision Jam with representatives from across Defence in order to assess:

The opportunities for digital collaboration across FLCs
The challenges that need to be overcome
The synergies that can be exploited to accelerate its implementation, and thus enable multi-domain integration

In partnership with BAE Systems Applied Intelligence
Date: Wednesday 9 June 2021 | Time: 08:30 - 10:00 BST
Location: Virtual Event

Cheetah Wine Club presents... Perfecting PersonalisatioN

With many organisations struggling to track buying behaviour or to create a 360° view of their customers, inability to access and use data effectively is crippling organisations’ CX dreams. In this session, we dived into the secrets behind data-driven hyperpersonalisation across touchpoints and explore how an end-to-end customer engagement platform can be the foundation for customer engagement success.

In partnership with Cheetah Digital
Date: Thursday 6 May | Time: 18:00 - 19:30 BST
Location: Virtual Event

CHIEF DISRUPTOR LIVE: VIRTUAL APRIL 2021

Recovery and Growth: Seize New Possibilities

In and amongst these issues, organisations are trying to recover from the disruption caused by the global health crisis. Shifting consumer behaviour, a more vocal employee base and a new generation of digital entrants are redefining what industries look like and how they function.

We equipped business leaders to lead recovery and growth into a new future: one which is full of possibility and opportunity.

In partnership with BigID, Denodo, Equinix, OneTrust, Pyramid Analytics, SoftServe, Telstra.

Date: 26, 27 April 2021 | Time: 08:00 - 14:30 BST
Location: Virtual Event

THE CHANGING CUSTOMER LANDSCAPE: HUMANISING BRAND

Part 3 of The Idea Exchange

In The Idea Exchange, members had the opportunity to connect and share experiences with other business leaders across industries.

2020 was the year that brands fostered their personal relationships with their customers in order to survive. This proved to be an excellent customer experience strategy - how do brands keep this up in 2021?

Date: Friday 12 March | Time: 15:00 - 16:00 GMT
Location: Virtual Event

THE 2021 TRENDS SERIES

Explore the insights of the year ahead

In order to plan effectively, business leaders require an overview of market conditions. We discussed the headlines of what to expect in 2021, and some key insights for you to implement into your business strategy for the year ahead. Our new series will cover key areas including strategy and investment, remote working, customer engagement and most importantly, how to build a recovery plan.

Date: 2 March 2021 | Time: 12:00 - 12:45 GMT
Location: Virtual Event

HOW TO BUILD DIGITAL ADVANTAGE

Lessons From The Real World

2021 offers a critical opportunity to embed the bold changes and new ways of working propelled by the coronavirus pandemic.

Members joined us to hear the steps leading companies from energy, healthcare, transport, media, financial services and retail are taking to deliver a new standard of digital advantage, at the invite-only launch of our e-book, Building Digital Advantage: Stories from the Real World.

In partnership with Equinix
Date: Wednesday 10 February | Time: 12:00 - 13:00 GMT
Location: Virtual Event

Inspiring Digital Leaders in Retail: Lessons On Being Bold Through Uncertainty

Discover the critical steps to thrive in 2021

As we approach 2021, join us for a virtual breakfast that brings the retail industry together to look ahead and learn from each other. Examine and explore success stories to understand how to exploit data and drive infrastructure innovation. Understand how they did it and discuss key challenges for 2021 with peers across the digital spectrum.

Make this your first step to thriving in 2021.

In partnership with Equinix
Date: 11 December 2020 | Time: 08:40 - 10:00 GMT
Location: Virtual Event

Rapid Automation for Business Resilience

Maintaining your competitive edge through automation

As more and more organisations prioritise productivity and operational efficiency, implementing automation of back office tasks for business resilience and competitiveness has become a necessary item on the digitisation agenda.

Digital leaders examined the benefits of sales order automation and the best practices for overcoming implementation challenges, as well as understanding the role that automation has to play in building long-term business resilience.

In partnership with Conexiom
Date: 9 December 2020 | Time: 12:30 - 14:00 GMT
Location: Virtual Event

INNOVATION AND DISRUPTION IN DEFENCE

The Defence Innovation Centre and Army BattleLab

Join this webinar with Major General Jez Bennet CBE (Director Capability and the Army’s Innovation Champion) and Brig Matt Cansdale MBE (Head Future Force Development) to learn:

The Defence Innovation Centre and Army BattleLab Operating Concept – how it will run and interact with industry and wider SMEs
Army BattleLab progress to date including key timelines
How it links into wider Defence initiatives
How it will help industry

In partnership with Army Innovation
Date: 3 December 2020 | Time: 08:30 - 09:30 GMT
Location: Virtual Event

Delivering Future Transport through Data

The transport sector has faced extreme operating conditions during 2020. Data has proved a powerful asset, as a near-collapse in passenger demand, mass transition to remote working and increased protection of frontline staff, challenged operators to make unprecedented and urgent decisions.

We were joined by IT, data and digital leaders from across road, rail, and air transport for the launch of the whitepaper. Discover how different modes are focusing their data strategy, the optimal technology and mindset to democratise data at scale, and how lessons from COVID-19 can inform the right path to data maturity.

In partnership with Cognizant
Date: 1 December 2020 | Time: 08:40 - 10:00 GMT
Location: Virtual Event

Understanding the Rise of Enterprise Application Testing

In a world where 59% of organisations deploy a new software build daily, employing enterprise applications can harness new capabilities for agility but they also bring new challenges around complexity.

We were joined by software leaders and testing specialists to understand the key challenges behind enterprise application testing, where the opportunities for achieving quality lie and how to run a best-in-class software development team.

In partnership with Tricentis
Date: 25 November 2020 | Time: 08:40 - 10:00 GMT
Location: Virtual Event

The Future of Working-From-Anywhere

Building trust and security in the redefined enterprise

Working life has changed dramatically in the course of a year. For some companies it took just days to implement remote working at scale.

Looked ahead and build on the lessons from a turbulent year. We were joined by senior IT and security leaders to determine which actions will lead the transition to secure and flexible working environments.

In partnership with Zscaler
Date: 18 November 2020 | Time: 08:40 - 10:30 GMT
Location: Virtual Event

INNOVATION AND DISRUPTION IN DEFENCE

Responding to the challenges of national resilience (Part 2 - with Major General David Eastman MBE, Deputy Standing Joint Commander (UK); and Ben Legg, CEO Digital People International & The Portfolio Collective, Former COO Google Europe, Nimbus Ninety Members' Advisory Board member)

We discussed how Defence successfully overcame the leadership and organisational challenges that COVID-19 presented, enabled by the successful integration and sharing of information. We explored how Defence’s initial lessons from COVID-19 have the potential to enable greater support to cross-government activities in future, and which lessons can be used by the private sector.

Date: Tuesday 10 November 2020 |Time: 12:30 - 14:00 GMT
Location: Virtual Event
Watch on demand

Conquering Infrastructure Complexity

How to balance business performance with cost and risk

As organisations modernise, they tend to come up against three big obstacles: complexity, cost and risk. In 2019, 28% of CIOs cited the complexity of their current environment as a major challenge to modernising infrastructure.

IT leaders joined us to understand the key to overcoming complexity across the modern enterprise, best practices to protect and utilise your data, and how to drive innovation in a hybrid environment.

In partnership with Quest
Date: 21 October 2020 | Time: 08:40 - 10:15 BST
Location: Virtual Event

CYBER SECURITY CHALLENGES IN GOVERNMENT

Understanding and mitigating the risk, without impacting legitimate access and use.

How can security policies adapt to balance the apparent conflict between increased reliance on access to information at all levels, and the ever increasing rise in the number of attacks? If an entirely defensive strategy doesn’t work, how can you develop a risk-based approach that applies appropriate controls, along with analytics that allow you to identify suspicious activity?

Members of the community joined our expert panel to help understand the threat and how to effectively manage it, without impacting legitimate access to information and use of your networks.

Date: 14 October 2020
Time: 13:30 - 15:00 BST
Location: Virtual Event

Series 2: Future Focus

Throughout history, adversity and difficulty have forced humans to innovate. Today this is the case more than ever, with budgets cut and teams working apart. The barriers to innovation have grown, alongside the need for it. Series 2, examines what it means to be an innovative organisation and how disruption can be a driving force for good.

Join fellow digital and technology leaders in discovering how different industries are evolving, and what you can harness for your own. Dates to be released soon.

In partnership with Equinix
Date: Every Wednesday in September | Time: 12:00 - 12:45 GMT
Location: Virtual Event

Trusted Analytics for Insight Driven Success

Build user engagement and adoption. Encourage cultural change using an analytics platform to foster greater collaboration.

Trust is a vital component of any data strategy. We explore how to build trust in data, how to increase collaboration and give your teams the flexibility and self-sufficiency to derive value from the mass of data flowing into your organisation.

IT and Business Intelligence leaders explored how to build trust in data at every level of the enterprise, how to democratise access to data and the benchmarks for trusted analytics.

In partnership with Pyramid Analytics
Date: 17 September 2020
Time: 08:40 - 10:15 BST
Location: Virtual Event

THE ROUTE TO RAPID INNOVATION

Fuelling transformation through testing

Mass remote working, a major shift to online transactions, and disrupted supply chains mean improving business agility and speed of delivery is imperative.

We explored the vital role of testing in digital transformation, assessing how cutting-edge, risk-based approaches and intelligent automation can accelerate innovation through rapid software development across the enterprise.

Date: Wednesday 29 July 2020
Time: 08:40 - 10:30 BST
Location: Virtual Event

THE SECRETS OF THE DATA-DRIVEN ENTERPRISE

How innovators are investing in technology and data to drive recovery and growth

Leaders in the field use AI and Machine Learning to demonstrated a deep-level understanding of their customers, using the stream of data to experiment, iterate and enrich products, building sustainable competitive advantage along the way.

Joined by fellow technology leaders, our members explored the vital concepts that power data-driven growth, bench-marked their approach against digital pioneers in Europe and beyond, and discovered the cutting-edge tools for fast experimentation and development of value propositions.

Date: Tuesday 28 July 2020
Time: 14:00 - 15:30 BST
Location: Virtual Event

Operating in the New Business Reality

Drive business continuity and realise the power of automation

Mass remote working has catalysed the need to digitise, automate and scale resource-heavy processes - a vital step to minimise disruption and prepare businesses for sustained operations in a low-touch environment.

Digital and operations leaders joined us at our interactive virtual event for unique insights into how to transform complex processes and where to focus to ensure business continuity.

Date: Tuesday 14 July 2020
Time: 08:40 - 10:30 BST
Location: Virtual Event

Innovation & Disruption in Defence

Responding to the challenges of national resilience (Part 1)

The response to COVID-19 demonstrates that rapid transformation and innovation of Defence information activities is possible, with the potential to provide greater support to cross-government activities in future.

Members of our community, joined us to explore how the lessons from COVID-19 will inform wider technological innovation, accelerate Multi-Domain Integration and drive Information Advantage.

Date: Thursday 2 July 2020
Time: 08:40 - 10:00 BST
Location: Virtual Event

Unleash Infrastructure Innovation

Optimise and scale with cloud

Cloud is essential for future growth. It has enabled massive transformation, from critical workloads through to innovative digital ecosystems. With devices, sensors and data proliferating, making the right infrastructure decisions is increasingly complex - and costly.

Our in-depth sessions brought IT leaders and CSPs together to solve challenges, supercharge strategy and build a roadmap for infrastructure innovation to support business goals.

Date: Thursday 25 June 2020
Time: 08:30 - 10:15 BST
Location: Virtual Event

Delivering through Adversity

Short and mid-term imperatives to reposition for a new future

Industries are rising to the unprecedented challenges presented by COVID-19. The response requires new strategies to keep businesses running, find new efficiencies, and reprioritise projects.

Joined by fellow technology and business leaders at this interactive virtual event, members shared experiences and hash out short and mid-term strategies to deliver priorities and strengthen business for the future.

Date: Thursday 18 June 2020
Time: 08:15 - 10:55 BST
Location: Virtual Event

Building the "New Normal"

Imperatives for deeper agility, responsiveness and resilience

Among the many battles taking place to contain and respond to COVID-19, two fronts have emerged for many organisations. Firstly, supporting the essential and heroic frontline work taking place within many industries, and secondly, tough business and technology decisions, looming in order to weather today’s storm of uncertainty. These decisions are far-reaching and time-sensitive, placing huge pressure on IT leaders to deliver an almost unprecedented level of business agility.

Members were joined by peers for intensive cross-industry learning and discussion on seven strategic imperatives for agility, responsiveness and resilience.

Date: Wednesday 10 June 2020
Time: 08:25 - 10:15 BST
Location: Virtual Event

Navigating the storm

Fuelling innovation with social data

To successfully innovate and reposition for an altered consumer landscape, CPG leaders must identify meaningful near-term impacts whilst also getting ahead of the longer-term trends and behaviour change that will reshape categories.

Joined by insights, analytics and digital marketing leaders, we explored how brands can systematically and scientifically approach social data and adapt insights strategy to successfully navigate the storm of change.

Date: Tuesday 9 June 2020
Time: 08:40 - 10:30 BST
Location: Virtual Event

The Foundations for AI at scale

Discovering new sources of competitive advantage

Digital transformation is the engine for modernisation across industries. Whilst major gains have been made, organisations now face new complexities that risk holding back further leaps in innovation.

New revenue streams, enhanced customer experience and business model innovation are on the horizon. Senior peers joined us for an informed exploration of the steps necessary to build capability and embed AI into the fabric of your organisation.

Date: Thursday 5 March 2020
Time: 08:00 - 11:00
Location: Prince Philip House, SW1Y 5DG

A FASTER PATH TO PERSONALISATION

Discovering deeper customer engagement

Great brands grow with their customers. As more interaction is digital in nature, how do you harness the mass of behavioural data to reflect individual tastes and values?

To accelerate personalisation, digital and e-commerce leaders attended this evening event to discover cutting-edge approaches from brands championing this vital trend.

Date: Thursday 13 February 2020
Time: 18:00 - 21:30
Location: The Mercer, London, EC2R 8AY

Understanding the anatomy of work

Moving teams from chaos to clarity

Marketing and digital teams are under pressure to deliver campaigns at speed. Yet 60% of time is spent on ‘work about work’ - eating into vital creative and revenue-generating activity.

Marketing and digital leaders joined us at this interactive breakfast where they discovered their major productivity pain points and how to eliminate them.

Date: Wednesday 5 February 2020
Time: 08:00 - 10:30
Location: The Mercer, 34 Threadneedle Street, London, EC2R 8AY

The data debate

Managing the impact of rapid data growth

The world is increasingly datafied. Human experience and action is discoverable on an unprecedented scale. Entire cities, in all their complexity, can be visualised and analysed.

Members explored the challenges of operating in a high growth data environment, how to exploit rapidly expanding and new data sources, and which technology approaches will underpin the global data-driven business.

Date: Wednesday 29 January 2020
Time: 18:00 - 21:30
Location: Andaz Studio, London, EC2M 7QN

Power up your marketing

Driving business outcomes through successful marketing automation.

Proving ROI, aligning sales and marketing, and reducing the complexity of marketing technology are some of the top challenges for marketers today. With businesses fighting for attention from consumers, connecting the dots is increasingly important for survival.

Senior marketing and technology peers joined together in discussing the benefits of marketing automation to your business, and drive outcomes from marketing strategy.

Date: Wednesday 22 January 2020
Time: 08:00 - 11:00
Location: Threadneedles Hotel, 5 Threadneedle St, London EC2R 8AY

THE FUTURE-PROOF BUSINESS

Laying the foundations for sustained growth

With 2020 fast approaching, strategies are in place for the changes it may bring. But with cloud, data and AI technology developing faster than forecasts can predict, building the foundations for a future-proof business is crucial to sustaining growth, for next year and beyond.

60 members explored how they can advance their business strategy with the right digital foundations for success, including new approaches to AI, and modernised methods for data and multicloud.

Date: Thursday 5 December 2019
Time: 08:00 - 11:00
Location: The Embassy, 19 Grosvenor Place, London, SW1X 7HN

THE INSIGHT-RICH ORGANISATION

Unlocking new value from your data

Investments in AI and cloud are increasing due to their combined ability to generate game-changing insights and business outcomes, at speed and scale. But very few organisations are successfully utilising these powerful new technologies due to a multitude of data challenges that seem insurmountable.

Senior peers discovered how others are outmanoeuvring their competitors, and explored how their teams can rapidly turn their data challenges into strategic opportunities.

Date: Thursday 17 October 2019
Time: 18:00 - 22:00
Location: Andaz Studio, London, EC2M 7QN

Chief disruptor LIVE OCt 2019

Supercharge your business.

It's time to supercharge your business - all of it. The disruptors are becoming the disruptees, as competition evolves fast across sectors. But evolution creates opportunity and at Chief Disruptor LIVE October 2019, we'll be jumping feet first into the opportunity landscape for businesses today.

Over 2oo digital leaders from across industry joined to evaluate the current state of change and reinvigorate approaches to disruption.

Date: Tuesday 1 October 2019

Location: Millbank Tower, London, SW1P 4QP

Turning Data into Intelligence

Outmanoeuvre your competitors through AI advantage

The ability of artificial intelligence to derive clear insights from complex data can provide a huge competitive advantage. However, businesses from different industries face the same strategic challenges. From aligning people and processes to understanding the value of your data and the new security landscape, every organisation must create strong foundations before AI can power them forward.

Members of the defence community and the Nimbus Ninety community explored how to outmanoeuvre their competitors, and turn their intelligence and AI challenges into their key differentiator.

Date: Tuesday 1 October 2019
Time: 18:00 - 22:00
Location: Millbank Tower, London, SW1P 4QP

CHIEF DISRUPTOR LIVE MARCH 2019

Chief Disruptor is designed to change your perception of what "Disruption" really means. With looming competitive threats, new technologies, and shifting customer relationships, Business, more than ever, has become a game of survival. Now is the time to act: not just to survive, but to thrive through change.

Senior leaders from across industries joined us at our explosive two-day summit packed with interactive sessions, and opportunities to meet the boat-rockers and change-makers responsible for the disruptive climate.

Date: 18-19 March 2019
Venue: Business Design Centre

CHIEF DISRUPTOR AUTUMN 2018 LAUNCH DRINKS

Don't commiserate the end of the summer. Instead, celebrate the launch of our autumn Chief Disruptor magazine!

We were joined by panelists Will Hodson and Joanne Roxburgh, as they debated this edition’s theme: ‘The Digital Citizen’. Digital has changed the way we consume public services. It’s changed the way we think of ourselves as individuals, it’s changed the way we act as citizens, customers, and employees.

Will Hodson is co-founder of Lookaftermybills, the automated programme (seen on Dragon’s Den) set to truly disrupt the utilities industry.

Joanne Roxburgh is VP of Academic Services at Higher Education Partners, the online programme that gives access to affordable higher education.