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Rapid Automation for Business Resilience

 Rapid Automation for Business Resilience 

 Maintaining your competitive edge through automation 


 12:30 - 14:00 GMT 

 Wednesday 9 December 2020 
 Virtual Event - Taking Place on Zoom 

As more and more organisations prioritise productivity and operational efficiency, implementing automation of back office tasks for business resilience and competitiveness has become a necessary item on the digitisation agenda.

Gartner cited “hyperautomation” as one of the top strategic technology trends to look out for in 2020. Indeed, as organisations see cost savings of up to 20% from automation, the need to rapidly automate low value business processes is a crucial tactic for opening up opportunities for revenue, cutting costs and enhancing customer experience.

Join digital leaders to examine the benefits of sales order automation and the best practices for overcoming implementation challenges, as well as to understand the role that automation has to play in building long-term business resilience.

12:30 Join & Welcome by Emma Taylor, Founder of Nimbus Ninety

12:35 The Automation Imperative to Future-Proof your Business

12:45 From Crisis to Resilience: An Automation Journey
Julian Burnett, Vice President, Global Markets - Distribution Sector (UK), IBM

13:00 Interactive Discussion Groups
Share experiences with peers in our facilitated discussion zones, based on where you are in your automation journey.

  • Discussion 1: Unlocking Exceptional Customer Experience
    • If you could wave a “magic wand” so to speak, on how to improve customer service at your company, what would you immediately improve?
    • How would you change how your customers do business with you today?
    • For your organisation specifically, what are the customer experience outcomes you hope to achieve through order automation?
  • Discussion 2: Reducing Costs, Increasing Productivity
    • What does productivity mean to your organisation, specifically? Do you measure it quantifiably?
    • At your company, what would you like to happen if your team had 30% more time that they currently spent on manual tasks? How would time be redeployed?
    • Conversely, if cost savings were enjoyed from technology with processing customer orders, how would that capital be reinvested?
13:45 Lessons Learnt

14.00 Thank You and Close 

In partnership with



Mark Toffoli, Vice President, Sales & Business Development, Conexiom

Mark Toffoli

Mark leads Conexiom’s sales engineering team, focusing on developing solutions using the Conexiom platform to provide maximum ROI and long lasting business value. Through his leadership, Mark and his team have ensured that hundreds of customers have had successful implementations and consistently demonstrated outstanding customer service to ensure businesses can focus on serving their customers and partners, not entering data.

Mark Joseph, Vice President of Enterprise Sales, Conexiom

Mark Joseph

Mark has been in the digital space for over 20 years helping companies formulate their digital and eCommerce strategies and enabling them by providing consulting services and technology to drive robust customer experiences resulting in significant channel growth.
Mark helped start Acquity Group in 2001, a digital agency specializing in eCommerce, that ultimately went public in 2012 before being purchased by Accenture Interactive in 2013.  Since then, Mark has been leading sales teams at Insite Commerce, Symphony Commerce and inRiver PIM.

Stephen McGhie, Enterprise Account Executive, EMEA, Conexiom

Stephen McGhie

Stephen has been in the IT and software industry for 22 years selling a broad range of solutions across Industries. More recently, Stephen has been heavily involved with Manufacturing and Distribution helping them solve their business pain and maintain strong growth. Stephen joined Conexiom in February 2020 to continue the growth of the EMEA business.  

Chris Jones, Enterprise Account Executive, Europe, Conexiom

Chris Jones

In a 20-year technology industry career, Chris has worked and gained experience across a large range of businesses and technologies. From global enterprises to small start-ups, from market leaders such as Adobe & Gartner to new entrants. In recent years Chris has been focused on helping start-ups expand globally with a particular focus on European markets. Chris joined Conexiom in January 2020 to help to continue the growth of the EMEA business.  

Speaker and Co-host - Julian Burnett, Vice President, Global Markets - Distribution Sector (UK), IBM

Julian Burnett

Julian is a digital, technology and business transformation leader ranked in the CIO Top 40 in 2018 and has executive and C-level experience across retail, consumer products and supply chain industries. As VP, Global Markets - Distribution, he leads IBM's business in the UK covering these market sectors. Julian has held CTO, CIO and Supply Chain leadership positions at Sainsbury’s, John Lewis and House of Fraser, where in each he designed and led large scale digital and technology enabled business transformation initiatives. Julian sits on the GS1 Apparel Board, is an Advisor to Retail Week Tech, an international conference on digitally enabled commerce, and advises and campaigns with Business Disability International upon the role of technology in enhancing the opportunities and experiences of disabled customers and colleagues in the workplace. Before holding senior roles in industry, Julian held consultancy leadership roles at both CapGemini and CSC where he focused on Business Transformation, Digital & Technology Strategy and Enterprise Architecture. He is a trained coach and facilitator, with experience of coaching and mentoring senior business, technology and digital executives. He is a regular industry speaker and also guest lectures on Oxford Brookes University Executive MBA course, where he is also collaborating on a research based book project.


Co-host - Gemma Barsby, Head of Cloud and Security Sales UK, Vodafone



This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.

This event is for 30 x C-level, VPs, Directors, Heads of and senior managers who are the driver of a live project in digital, innovation, IT, infrastructure, insight, marketing, platform, product, strategy, transformation, workforce, growth, architecture, and automation.

Register to Attend