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Lombard Street- Big-1

 'Recharge CRM' Breakfast 

 Recharge strategy. Get projects back on track. 
 08:00 - 10:30 
 Tuesday 30 April 2019 
 1 Lombard Street, Bank 

Despite huge investment, careful implementation and technical expertise, two thirds of CRM initiatives significantly under-deliver. 

Sounds familiar? Join our Recharge CRM Breakfast to pinpoint the problems and get a proper plan in place.

08.00 Arrive - coffee and networking.
08.30 Introduction
08.40 We’re only human: why experience matters

  • Bringing innovation to experience
  • Disruptors vs disrupted: the technology and mindset making waves
  • The future of CRM - what’s on the horizon?

08.55 Interactive session

Guided by expert facilitators, structure solutions by taking a critical look at the big stumbling blocks surrounding CRM. Map and explore the common pain points. Discover their root causes and unexpected knock-on effects.

09.30 Mind the Gap! The 4 pillar approach to closing that gap

  • Time for a health check
  • Diagnosing the gaps
  • Exploring journeys and assessing maturity
  • Where to prioritise?
  • The Action Plan and (realistic) timeframes

10.00 Recharging CRM: the customer story

10.15 Feedback and top 3 takeaways

10.30 Session ends

In partnership with



This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more

This event is for 12 x C-level, VPs, Directors, Heads and the drivers of live projects whose responsibilities include: customer experience, CRM, digital experience, digital transformation, innovation, user experience, operations and technology.

Register to Attend