The independent community for disruptive business and technology leaders
Emerging AI technologies are driving the capability to deliver an experience across multiple channels that is seamless, efficient and personalised. Organisations must find ways to engage and serve clients, while improving both the customer and employee experiences. The modern contact centre promises to drive omnichannel experience, through links to CRM systems, scalability and integrations with AI-driven data analytics tools.
Join customer experience professionals to understand where the opportunities lie to revolutionise your customer experience through AI-driven omnichannel strategies. Explore new ways of leveraging emerging technologies for lasting loyalty and increased revenue.
08.35 Welcome from Nimbus Ninety
08.40 The AI-Driven Omnichannel: Mapping the Opportunity Roadmap
08.50 How to Scale Experience Up and Keep Costs Down
09.00 Discussion tables
Join peers from other industries to deep-dive into how to deliver seamless experiences, design customer journeys and maintain the human touch.
09.45 Key Takeaways
In partnership with
Darren Hardman, AWS, General Manager UK & Ireland
Managing Director for Amazon Web Services for UK & Ireland. In this role, Darren leads a team of people who deliver amazing customer experiences. These teams strive to make AWS the most customer-obsessed company in all of UK & Ireland. Darren is responsible for guiding the company’s direction and vision across the Area. He leads a team of business and technical specialists working with organisations of all sizes, from start-ups and governments, through to the world’s largest enterprises, to support their move to the cloud. In addition, Darren collaborates with partners to build transformational programs for our joint
Before joining AWS, Darren spent over 22 years working in the Accenture business – including running the billion dollar European arm of Avanade (the Accenture/Microsoft joint venture). Other roles included Global Head of Sales, Chief Operating Officer and UK&I Managing Director.
Omkar Nisal, Managing Director – UK & Ireland, Wipro
This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.
This event is for 25 x C-level, VPs, Directors, Heads and the drivers of live projects in CX, UX, AI, Employee Engagement, Transformation, Digital Experience, Insight, Innovation, Loyalty Program, IT, Strategy, Technology.